How We Work
HOW WE WORK
Let’s get personal. The private jewelry concierge experience is all about providing services individually tailored to every customer. The result is a flawless, handcrafted piece perfectly reflective of your story.
HOW WE WORK
Let’s get personal. The private jewelry concierge experience is all about providing services individually tailored to every customer. The result is a flawless, handcrafted piece perfectly reflective of your story.
OUR PROCESS
Creating a custom piece of diamond jewelry shouldn’t be complicated. Instead, it should be informative, collaborative—and yes—even fun. That’s why we decided to simplify the system, cut out the middleman and personalize the process. Now, custom jewelry design is accessible to everyone regardless of time, distance, budget or diamond knowledge.
STEP 1. WE CHAT ANYTIME, ANYPLACE
The first step begins with a consultation, in-person, via a call or video chat with your Diamond Concierge—you pick the time and place. We’ll spend time getting to know you and your jewelry needs because this is our chance to personally connect with you and your ideas, no matter how realized or vague. When working with ViaRaz, you can expect a level of service and comfort that exceeds any retail store or online retail brand.
For those meeting in-store, we are following guidance from regulatory authorities to ensure the utmost safety and well-being of our customers, including: mandatory mask wearing, maintaining social distance, spacing out showroom appointments, elevated cleaning measure and use of hand sanitizer.
STEP 2. PICK YOUR DIAMONDS OR GEMSTONES
Every diamond tells a unique story, so how do you pick the one that best tells yours? That’s why we’re here. ViaRaz founders Ami and Karen Raz, who entered the jewelry business as wholesalers over 30 years ago, carefully handpick every diamond from trusted partners across the diamond capitals of the world to bring your vision into reality.
From choosing your center diamond to selecting your accent gems, we’ll explore everything you need to know about diamonds. We take great pride in offering only the most responsibly sourced diamonds in the world. Every ViaRaz diamond is accompanied by a grading report from a reputable, independent laboratory (GIA, AGS, or IGI) for additional assurance.
STEP 3. DESIGN YOUR JEWELRY
Once your diamonds or gemstone have been chosen, you’ll collaborate with our seasoned jewelry artisans to design your perfect piece. Any concerns will quickly turn into excitement as we combine your ideas with our expertise. Before you know it, your custom diamond jewelry vision will transform into reality.
For our custom and engagement rings, we’ll send you a high-quality 3D image for your approval before we begin the final production, so you’re able to see exactly what we’ve designed together. Then, for you, the hard work is done! Now, it’s time for our skilled jewelry artisans to take the reins and handcraft a spectacular piece made to amaze.
STEP 4. EXPERIENCE EXTRAORDINARY
We’re with you every step of the way and, most importantly, on your terms. Whether that’s after hours, a video chat or a trip out of the showroom, we’re here for you. In about 10 days to 3 weeks, your one-of-kind jewelry will be ready for pickup or delivered right to your door. In about 10 days to 3 weeks (we can expedite if needed), your one-of-kind jewelry will be ready for pickup or delivered right to your door just in time for whatever the special occasion may be.
Don’t forget that every piece of ViaRaz jewelry, whether a ring, bracelet, necklace or earring, comes with a Lifetime Guarantee. We look forward to serving as your diamond partner for life and helping create memories to last for generations.
READY TO GET STARTED? SET UP A CONSULTATION WITH YOUR PERSONAL DIAMOND CONCIERGE TODAY!
INCLUDED CLIENT SERVICES
COMPLIMENTARY 3D RENDERING
COMPLIMENTARY FULLY-INSURED SHIPPING
COMPLIMENTARY INSURANCE APPRAISALS ON VIARAZ JEWELRY
30-DAY RETURNS*
* Jewelry must be in original condition and include original diamond grade report.
OUR LIFETIME GUARANTEE
Every piece of ViaRaz custom diamond or gemstone jewelry comes with our exclusive Lifetime Guarantee. We promise:
COMPLIMENTARY LIFETIME JEWELRY CLEANING
Come by the ViaRaz shop in San Francisco and we’ll professionally clean your piece anytime at zero cost.
COMPLIMENTARY LIFETIME JEWELRY INSPECTIONS
Need an expert eye to take a closer look to spot any damage, or other possible issues? We’ll happily examine your ViaRaz jewelry and let you know what we find.
LIFETIME WARRANTY ON MANUFACTURING DEFECTS
If any manufacturing defects are ever found, return it to us for a free fix, exchange, or refund.*
LIFETIME DIAMOND UPGRADES
We provide lifetime diamond upgrade service. Simply, bring your diamond(s) back to us for a full store credit towards your next ViaRaz diamond.*
*Some terms and conditions may apply. Ask your Diamond Concierge for details.
THE VIARAZ TEAM
The Raz family has a 24/7 passion for creating the perfect piece for your special occasion. Whether it’s creating a unique engagement ring, helping with ideas for an amazing gift, or finding a specific piece at the last minute, ViaRaz is here for you.